Job Description

People & Culture Advisor - Brisbane Airport n

Trident Services Australia is looking for an experienced People & Culture Advisor to join our Brisbane Airport operation.

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This is a dedicated, site-based ER/IR and P&C; partnering role supporting a complex, highly unionised, 24/7 operational environment with more than 200 employees.

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You’ll work closely with operational leaders, supervisors, employees and union representatives, providing practical support across employee relations, industrial relations, grievances, investigations, performance, conduct, attendance and workplace change.

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This is an ideal role for someone who enjoys being close to the operation, building trusted relationships and helping leaders resolve people matters early and effectively.

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Recruitment is managed centrally by our Recruitment team, allowing you to focus on people partnering and ER/IR. You’ll retain the important site interface for interview coordination and new starter readiness, including ASIC/airport access, uniforms and local onboarding requirements.

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Make an impact where it matters

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Trident Services Australia is looking for an experienced People & Culture Advisor to join our Brisbane Airport operation.

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This is a dedicated, site-based ER/IR and P&C; partnering role supporting a complex, highly unionised, 24/7 operational workplace with more than 200 employees.

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You’ll work closely with operational leaders, supervisors, employees and union representatives, providing practical support across employee relations, industrial relations, grievances, investigations, performance, conduct, attendance and workplace change.

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This is an ideal role for someone who enjoys being close to the operation, building trusted relationships and helping leaders resolve people matters early and effectively.

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Recruitment is managed centrally by our Recruitment team, allowing you to focus on people partnering and ER/IR. You’ll retain the important site interface for interview coordination and new starter readiness, including ASIC/airport access, uniforms and local onboarding requirements.

What you’ll be doing n
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In this role, you will:

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Provide proactive and practical P&C; advice to managers and supervisors across the Brisbane Airport operation.

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Manage employee relations matters including grievances, performance, conduct,



attendance and disciplinary processes.

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Conduct and support workplace investigations.

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Build constructive, professional relationships with union delegates and officials.

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Participate confidently in consultation, union meetings and workplace dispute-resolution processes.

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Provide advice on the applicable Enterprise Agreement, policies and employment obligations.

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Coach leaders to manage people matters confidently, consistently and at the appropriate level.

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Support organisational change and consultation processes.

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Maintain accurate and timely case documentation and ensure actions are followed through to resolution.

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Monitor and analyse people trends including absenteeism, turnover, grievances, ER/IR activity and recurring workforce issues.

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Use workforce insights to identify emerging risks and recommend practical actions before matters escalated.

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Coordinate on-site interviews in partnership with the central Recruitment team.

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Manage site‑specific new starter requirements including ASIC/airport access, uniforms and local induction arrangements.

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Work closely with the broader P&C; team, Payroll and operational stakeholders to support effective employee outcomes.

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About you n
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You’ll be an experienced HR/P&C; skilled who is comfortable working in a fast-moving operational environment and confident dealing with complex employee matters.

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You’ll ideally bring:

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Experience in a People & Culture Advisor, HR Advisor, Employee Relations Advisor or similar role.

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Strong hands‑on employee relations experience.

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Experience working within a unionised workforce and confidence engaging with union delegates and officials.

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Sound knowledge of industrial relations, Enterprise Agreements and employment legislation.

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Experience managing grievances, investigations, performance and disciplinary matters.

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Strong judgement and the confidence to provide clear, practical advice to operational leaders.

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Strong written communication, documentation and case‑management skills.

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The ability to interpret workforce data and identify trends or emerging people risks.

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A calm, resilient and pragmatic approach to challenging situations.

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The ability to build trusted relationships with both employees and leaders while maintaining appropriate professional boundaries.

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Experience in aviation, cleaning, facilities management, security, transport or another large frontline operational environment will be highly regarded.

What does success look like? n
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In this role, success means:

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Managers and supervisors receive timely, practical P&C; support and have greater confidence managing people matters.

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ER/IR matters are handled consistently, fairly and through to resolution.

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Strong, constructive relationships are maintained with employees, union representatives and operational leaders.

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Workforce and ER/IR trends are identified early and practical action is taken to prevent escalation.

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Investigations, documentation and employee processes are accurate, timely and compliant.

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New starter and site‑specific onboarding requirements are completed effectively in partnership with the central Recruitment team.

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Brisbane Airport has a visible and trusted P&C; presence supporting both employees and operational leadership.

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Leaders increasingly manage performance, conduct, attendance and employee relations matters at the appropriate level.

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Why join Trident? n
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This is an opportunity to have genuine influence within one of our major operational environments.

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You’ll have:

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A dedicated site portfolio and close connection with operational leadership.

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Genuine ownership of employee and industrial relations matters.

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Exposure to a complex, large-scale frontline workforce.

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Support from the broader Trident People & Culture team.

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The opportunity to strengthen leader capability and improve the employee experience.

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The chance to join Trident during an exciting period of investment in our P&C; capability, systems and processes.

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📌 People & Culture Advisor - Brisbane Airport (Queensland)
🏢 Trident Services Australia
📍 Queensland