Job Description

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Are you a natural leader who thrives on keeping a busy practice running like clockwork? Do you love the idea of leading a team across both dental and optical services, building genuine patient relationships, and being the person who makes a practice truly hum? You might be our new Practice Manager in Mt Barker.

About Health Partners n

We’re more than just your health partner. As a proud South Aussie not-for-profit, we’ve had our member’s backs (and eyes, and teeth) for over 85 years. This means we know health and wellbeing looks different for everyone, and it’s why we’re on a mission to create a better state of health for our over 95,000 members and the local community we call home.

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As a member-owned fund, we’re guided by doing what’s right for our members, our people and the broader community. To be a Health Partners member means you’re part of something pretty special â we’re your truly local, value giving, member satisfying partner.

About the role n

As Practice Manager, you'll lead a combined dental and optical team at our Mt Barker practice, overseeing the day-to-day running of both services to deliver a seamless, high-quality experience for every patient who walks through the door.

Key responsibilities n

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- Lead, coach and support a team across both dental and optical functions, fostering a positive and high-performing culture.
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- Oversee daily operations, rostering and workflow to ensure smooth, efficient service delivery across both areas.
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- Champion an exceptional patient and customer experience, acting as an escalation point for complex enquiries or complaints.
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- Monitor performance against targets and business goals, using data to identify opportunities for improvement.
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- Ensure compliance with clinical, safety and administrative policies and procedures across both dental and optical operations.
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About you n

You’re a confident, hands-on leader who genuinely enjoys the buzz of a busy practice,



and you know how to bring a team together to deliver great outcomes for the people walking through the door.

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Proven experience leading and coaching a team, ideally within a healthcare, retail or customer-facing environment.

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Strong organisational skills, with the ability to juggle competing priorities and keep daily operations running smoothly.

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A genuine passion for delivering exceptional patient and customer experiences.

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Confident communicator, comfortable managing escalations and building relationships across a diverse team.

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Experience in dental and/or optical settings is highly regarded, but not essential if you bring strong leadership and operational skills.

What’s on offer? n

To be part of our local team means you’re part of something pretty special. You’ll be working with a diverse range of people who are committed to doing things Side by Side. Head to⯠â¯to find out more about life at Health Partners and Side by Side, our employee value proposition.â¯

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Working for us means you can also access our generous employee perks, including:

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- Paid parental leave
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- Allowance on your private health insurance premium
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- Family & Friends private health insurance discount
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- Flexible and hybrid working experiences
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- Access to internal and external learning
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- Volunteer days to work with our partner charities (currently Foodbank, Treasure Boxes and KickStart for Kids)
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- Access to our Employee Assistance Program for you and your family
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- Access to discounted gym memberships and wellbeing programs.
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You must be an Australian citizen or permanent resident at the time of submitting your application and hold a current satisfactory National Police Clearance (within 12 months) or be willing to obtain prior to commencement.

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We appreciate the time and effort it takes to prepare and submit your application with us. This is why we’re a Circle Back Initiative employer, committed to reviewing and responding to every candidate.

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📌 Practice Manager - Dental and Optical (Nairne)
🏢 Health Partners
📍 Nairne