Field Service Technician II — Drive Customer Satisfaction (North Sydney Council)

Field Service Technician II — Drive Customer Satisfaction (North Sydney Council)

25 Sep
|
Ricoh
|
North Sydney Council

25 Sep

Ricoh

North Sydney Council

Ricoh in Australia is seeking a field service technician to service Ricoh devices nationwide, with the goal of improving customer satisfaction and upholding national service KPIs. You will interact with customers to diagnose faults, explain repair options, and ensure adherence to service-level objectives.

You will maintain current product knowledge through PDP, collaborate with field staff to execute service strategies on time and within budget, and strictly follow escalation procedures for any

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📌 Field Service Technician II — Drive Customer Satisfaction (North Sydney Council)
🏢 Ricoh
📍 North Sydney Council

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