Teachers Registration Board
Job reference: 858916
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone

About the Teachers Registration Board:

The Teachers Registration Board (the TRB) is established under the Teachers Registration and Standards Act 2004 (the Act) and the Teachers Registration and Standards Regulations 2021 to regulate the teaching profession. The object of the Act is, in the public interest, to maintain a teacher registration system and professional standards for teachers to ensure its members are competent, fit and proper to have the care of children.

The TRB is an independent statutory authority, with a dynamic, integrated operating environment of approximately 40 staff, with flexible leadership and a practical focus on day-to-day implementation, where advancing teacher suitability requires both a cross­ agency and team approach.

The TRB employs its own staff and is a public sector agency under the Public Sector Act 2009. The South Australian Public Sector Salaried Employees Interim Award and the South Australian Public Sector Enterprise Agreement: Salaried 2026 governs the employment conditions of the Board.

The TRB has entered into an Administrative Agreement with the Commissioner for Public Sector Employment (the Commissioner) and complies with the Commissioner's Determinations, Guidelines and the Code of Ethics for the South Australian Public Sector. The TRB adheres to Work Health and Safety requirements, equal opportunity principles and public sector principles. The TRB are committed to creating a diverse workgroup.

The TRB will uphold public sector values through its decisions, actions and interactions. In addition, we are committed to our values:

- Respect: We embrace diversity and treat everyone with dignity.
- Integrity: We act honestly, fairly and ethically in all our dealings.
- Professionalism: We lead by example and demonstrate best practice.
- Accountability: We act lawfully, transparently and responsibly.

The TRB makes decisions that comply with legislation, are ethical and are consistent with approved policy and procedure. The TRB is a self-funded statutory authority where financial planning, management and accountability of Teacher registration fees enables delivery of a broad range of agency functions.

In undertaking its functions, the TRB has the welfare and best interests of children as its paramount consideration.





To find out more about the TRB please visit https://www.trb.sa.edu.au

About this exciting opportunity:

Summary of the Role:

The Customer Experience and Employee Experience (CX & EX) Lead is responsible for representing TRB’s customer and employee experience interests within the Digital Transformation program — a program of critical importance to TRB.

Operating under the broad direction of the Program Director, Digital Transformation, the role is responsible for leading change management activity and training across TRB and its stakeholders resulting from the Digital Transformation Program.

The CX and EX Lead ensures the ‘Voice of the Customer’ is represented throughout the program, and that customers are informed and assisted through changes to how they engage with the TRB.

The CX and EX Lead also leads the ‘Employee Experience’ stream, supporting staff through training, guidance, user guides and documentation, ensuring TRB staff are business ready for new systems and new ways of working.

This role is offered at full time, at the ASO8 Level and for a long-term contract of 16 months - located in the heart of the Adelaide CBD.

Selection Criteria

Communication and Interpersonal Skills

- Demonstrated highly developed communication skills and the ability to communicate and negotiate effectively.
- Skilled in leading change and training sessions that promote effective adoption of systems and business processes.
- Proven ability to manage expectations, navigate competing interests, and build constructive relationships.

Organisational Skills

- Demonstrated ability to operate under broad direction with a high degree of independent judgement, exercising significant delegated authority.
- Demonstrated capability to manage complex and competing priorities while maintaining accurate documentation.

Technical Skills

- Demonstrated experience leading change and training.
- Knowledge of TRB’s business functions, regulatory responsibilities,



and the needs of staff and stakeholders who interact with organisational systems.

Continuous Improvement and Organisational Safety

- Demonstrates a proactive commitment to continuous improvement, reflective practice, and ongoing learning.
- Actively contributes to a safe, respectful, and accountable workplace culture.
- Consistently upholds the SA Public Sector Code of Ethics and embodies TRB’s organisational values in all decision-making and interactions.

Application Information

All applications must be submitted online.

To be considered for an interview, applicants are requested to submit a curriculum vitae/resume and a cover letter addressing the essential minimum requirements as outlined in the role description (maximum two pages).

For further guidelines in relation to writing your job application, please refer to the attached TRB Job Applications Guidelines.

Please also complete and submit the TRB Application Cover Sheet and the Pre-Employment Declaration (see attachments).

For any further information, please contact Matt Fossey, Program Director, Digital Transformation via email: [email protected] or phone: 0447 591 827.

Shortlisted applicants will be contacted within two weeks after the closing date. If you have not been contacted within two weeks of closing, then unfortunately your application has not been successful at this time.

The TRB promotes a workplace that actively seeks to include, welcome and value unique contributions of all people. The TRB encourages people with disability, Aboriginal Australians, young people, and people from culturally diverse backgrounds to apply for this role.

Special Conditions:

The successful applicant will be required to complete a Working with Children Check (WWCC), and a Nationally Coordinated Criminal History Check (NCCHC), the results of which the TRB finds satisfactory prior to being employed.

The TRB will seek a renewed WWCC and NCCHC every five years.

Applications close: 07/10/2026 11:45 PM

Attachments:
- Pre-Employment-Declaration_240522.pdf
- TRB - Job Application Cover Sheet.pdf
- TRB - Job Application Guidelines - ASO8 CX and EX Lead.pdf
- TRB - Position Description_CX EX Lead_ASO8.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part time. Applicants are encouraged to discuss the flexible working arrangements for this role.

📌 Customer Experience and Employee Experience Lead (Adelaide)
🏢 Teachers Registration Board
📍 Adelaide