Key responsibilities

- Providing exceptional customer service to customers throughout the service process
- Managing customer enquiries, bookings and appointments
- Coordinating service jobs with technicians and the workshop team
- Maintaining accurate job and customer records
- Preparing and processing service documentation, invoices and other administration
- Following up outstanding jobs, parts and customer requirements
- Keeping customers informed of job progress and expected completion times
- Liaising with technicians, service managers, parts and other departments
- Managing multiple tasks and priorities in a busy environment
- General service centre administration and support

About you

- Previous experience working in a mechanical or automotive service centre – essential




- Strong administration and organisational skills
- Exceptional customer service and communication skills
- The ability to confidently communicate with customers, technicians and management
- Excellent attention to detail
- Solid computer and administrative skills. Accounts Payable / Receivable experience an advantage
- The ability to prioritise and manage multiple jobs at once
- A proactive, solutions-focused approach
- The ability to work effectively in a fast-paced environment
- Experience with caravan servicing or the caravan industry will be highly regarded

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📌 Service Centre Administration & Customer Service (Narangba)
🏢 Titanium Caravans
📍 Narangba