Senior Customer Experience & Complaints Resolution Lead (Melbourne)

Senior Customer Experience & Complaints Resolution Lead (Melbourne)

25 Sep
|
Moonee Valley City Council
|
Melbourne

25 Sep

Moonee Valley City Council

Melbourne

Moonee Valley City Council is seeking an experienced Customer Experience Resolution Officer to lead the organisation's approach to complex customer complaints and service resolutions. You will collaborate across the organisation to investigate matters, provide specialist advice, and deliver insights for continuous improvement.

The role requires solid written communication, risk awareness, and the ability to drive service enhancements while maintaining procedural fairness.

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📌 Senior Customer Experience & Complaints Resolution Lead (Melbourne)
🏢 Moonee Valley City Council
📍 Melbourne

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