Job Description

12 months contract
n Citizen only
n Burwood, Melbourne
n Fully onsite
n Green Light is looking for an L1 Technical Support Engineer to join a team supporting critical communications and emergency services infrastructure across Adelaide.

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Key Responsibilities

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- Provide Level 1 support for critical operational services.
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- Perform incident triage, basic troubleshooting, and escalation management.
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- Support network infrastructure issues and service restoration activities.
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- Follow ITIL best practices, including:n n
- Incident Management
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- Problem Management
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- Change Management
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- Maintain clear documentation and communicate effectively with internal stakeholders and customers.
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- Work within a highly structured government contract environment where process adherence is essential.
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What We're Looking For

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- Strong customer service or customer-facing support background.
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- Excellent communication skills with the ability to build rapport quickly.
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- Strong stakeholder engagement and customer focus.
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- Fast learner who can absorb technical knowledge quickly.
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- Ability to remain calm and professional in a critical services setting.
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- Clear and confident verbal communication is essential.
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Technical Background

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- Experience in IT support, service desk, operations support, NOC, or similar environments.
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- Basic networking and troubleshooting experience.
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- Exposure to ITIL processes is highly desirable.
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- Experience supporting radio networks is not required.
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Working Arrangements

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- Initial 12-month contract.
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- Strong potential for extension or permanent conversion based on performance.
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- First few months will generally be standard business hours (Monday to Friday).
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- Once fully trained and operating independently, transition to a rotating 12-hour shift pattern (typically around 6am-6pm or 7am-7pm).
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Ideal Candidate Profile Someone who is:

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- Customer-centric and service-oriented.
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- An exceptional communicator.
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- Adaptable and quick to learn.
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- Comfortable working in a high-importance environment supporting emergency services communications.
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- Process-driven with strong attention to detail.
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📌 Technical Support Specialist (Victoria)
🏢 Green Light
📍 Victoria