Optus in Sydney is seeking a Contact Centre Specialist to deliver high‑quality managed services and technical support across Cloud Contact Centre technologies for a government client.
You’ll operate in a mature ITIL workplace, take ownership of escalated issues, support change and incident processes, and collaborate with customer and internal teams to ensure stability, compliance, and exceptional customer experience. On-site role with a 24x7 rotating roster in a 5‑day cycle.
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📌 Hybrid Cloud Contact Centre Specialist (New South Wales)
🏢 Optus
📍 New South Wales
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