Job Description

Customer Service, Catering & Office Admin Coordinator

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Join one of Melbourne's fastest-growing premium ready-made meal businesses.

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At BLAKEAWAY, we're passionate about making life easier through exceptional ready-made meals, outstanding customer service and a genuine commitment to quality.

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What began as a boutique ready-made meals business has grown into a multi-site operation serving customers through our retail stores, online platform, catering, gifting and corporate and care partnerships.

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As we continue to grow, we're investing in our people and systems to ensure we continue delivering the high-quality products and customer experience BLAKEAWAY has become known for.

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We're now looking for an organised, energetic and customer-focused Customer Service, Catering & Office Admin Coordinator to join our team at Glen Iris.

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This is a varied, hands-on role for someone who loves working with customers, enjoys being organised and takes pride in making sure things get done.

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If you're a great communicator, thrive in a rapid-paced environment and enjoy a role where no two days are quite the same, we'd love to hear from you.

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About the Role

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You'll play an important role across three key areas of the business — customer service, catering and gifting, and office administration.

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You'll be one of the key points of contact for our customers, helping with everything from everyday enquiries through to catering orders, gifting and hampers.

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You'll also work closely with our kitchen, packing, retail stores and delivery teams to coordinate orders and help ensure our customers receive the high-quality experience they expect from BLAKEAWAY.

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Alongside your customer-facing responsibilities, you'll provide general office and administrative support to help keep our Glen Iris office and broader business running smoothly.

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This is a role for someone who enjoys variety, is comfortable managing multiple priorities and likes taking ownership of seeing things through from start to finish.

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Key Responsibilities

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Your responsibilities will include:

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Responding to customer enquiries across email, phone and our customer service platform.

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Resolving customer questions and feedback in a friendly, timely and professional manner.

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Supporting our NDIS and HCP customers with sales, account and service enquiries.

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Assisting customers with account and loyalty program enquiries.

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Managing catering enquiries, sales, orders, invoicing and schedules.

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Coordinating catering orders with our kitchen, packing, retail and delivery teams.

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Keeping customers informed and helping ensure orders are accurate and delivered on time.

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Supporting seasonal gifting and hamper sales and delivery, particularly during busy periods such as Christmas and Easter.

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Making outbound sales calls to corporate and individual customers to support catering, gifting and hamper sales.

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Undertaking general office administration, filing, data entry and record keeping.

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Assisting with invoicing, rostering and compliance documentation.

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Coordinating office supplies, correspondence, mail and deliveries.

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Providing general administrative support across the business.

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These responsibilities reflect the combination of customer service, catering and gifting coordination, sales support and office administration set out in the position description.

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About You

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We're looking for someone who genuinely enjoys helping customers, is highly organised and isn't afraid to roll up their sleeves when things get busy.

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You'll ideally have:

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Experience in customer service, hospitality, catering,



administration or a similar coordination role.

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Strong written and verbal communication skills.

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Excellent organisational and time-management skills.

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Exceptional attention to detail.

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A warm, professional and customer-first approach.

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The ability to manage multiple priorities and deadlines in a fast-paced environment.

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Strong problem-solving skills and the confidence to take ownership of issues through to resolution.

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Confidence speaking with customers by phone and email, including making outbound sales calls.

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The ability to work collaboratively across different teams.

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Confidence using Microsoft Office or Google Workspace and learning recent systems.

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A proactive mindset and willingness to identify better ways of doing things.

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Experience supporting NDIS and/or HCP customers would be highly regarded.

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Experience with customer service platforms such as Gorgias would also be an advantage.

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You don't need to have done every part of the role before. What's most important is that you're organised, customer-focused, willing to learn and enjoy being part of a team that gets things done.

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Why Join BLAKEAWAY?

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This is an opportunity to join a growing Australian business at an exciting stage of its journey.

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You'll have the opportunity to:

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Join a passionate and supportive team.

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Work across different parts of the business and build a broad range of skills.

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Play an important role in the experience we deliver to our customers.

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Take ownership of catering, gifting and customer service coordination.

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Work closely with our kitchen, retail, operations and sales teams.

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Develop your skills and responsibilities as the business continues to grow.

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Be part of a premium food brand committed to quality and exceptional customer experience.

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The role is full-time, Monday to Friday, based at our Glen Iris kitchen and office, with some flexibility required during peak catering and gifting periods.

📌 Customer Service, Catering & Office Admin Coordinator (Victoria)
🏢 BLAKEAWAY
📍 Victoria