People First Bank seeks a skilled Dispute Investigator to lead complex card dispute investigations and support members impacted by scams and fraud. You will draw on Financial Crimes expertise to assess disputes, apply scheme rules, and help recover funds while maintaining member empathy and regulatory compliance.
You will also mentor Dispute Investigators, contribute to continuous improvement, and exercise delegated authority to deliver fair, timely outcomes in a dynamic banking setting.
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📌 Senior Fraud & Dispute Investigator (Hybrid) (Brisbane)
🏢 People First Bank
📍 Brisbane
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