At PetPeople, we are passionate about high quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well-being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long term relationships.
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A PetPeople Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager.
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- Ensure that each customer receives outstanding service by providing a genuine, friendly and entertaining experience. Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.
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- Maintain solid product knowledge and keep current with new product releases.
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- Demonstrate products and add value to every interaction.
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- Perform general housekeeping to maintain a clean, organized store.
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- Assist in processing shipment, replenishing product, merchandising and monitoring floor stock to ensure all product is priced,
displayed and rotated correctly.
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- Complete transactions at the POS quickly and accurately.
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- Leave a lasting impression during every interaction; this includes carry out service.
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- Handle escalated customer service related issues as they arise and determine resolution or expand further – communicate all issues and resolutions to Store Manager.
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- Plan, assign and direct and complete work during shift including ensuring the accurate completion of all closing activities.
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- Carry out supervisory responsibilities in accordance with PetPeople policies/procedures and applicable laws.
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- Celebrate successes.
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- Love what you do!
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You must have:
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- A love of pets and a genuine interest in animal nutrition and welfare.
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- Previous retail experience as a Key Holder/Lead.
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- A solid focus on building customer relationships through excellent customer service.
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- Energy and enthusiasm.
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- Ability to act with honesty, integrity, fairness and mutual respect.
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- Ability to multi-task and work in a fast paced, multiple priority environment.
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- Ability to move merchandise up to 50lbs. frequently.
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- Communication and problem solving skills.
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- Ability to work diverse hours/days, including nights, weekends, and holidays as needed.
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We offer competitive compensation and a great associate discount.