Established in 1986, Tenants Queensland (TQ) is a specialist state-wide community legal service providing free tenancy law advisory services for residential tenants.

We seek to represent the interests of all Queenslanders who rent their home and we pride ourselves in providing specialist advisory services to renters, advocating on their behalf and securing improvements to Queensland’s residential tenancy laws.

TQ manages the Qld Statewide Tenant Advice and Referral Service (QSTARS) programme – www.qstars.org.au and that’s where you come in

THE OPPORTUNITY

1 x Fixed term for 6 months - Open to applicants across all TQ offices - Brisbane CBD, Burleigh, Logan, Helensvale, Maroochydore, Cairns, Rockhampton, Townsville, Mt Isa

The TQ QSTARS HUB Tenant Advice Worker (part-time) plays a critical role in the delivery of expert, accurate and consistent tenancy advice to residential renters.

You will be a part of the statewide HUB contact centre and supported by the HUB Coordinator and statewide training officer in Brisbane. The HUB contact centre aims to empower and support tenants and residents by providing high quality advice regarding tenancy law related issues and triaging matters to QSTARS regional offices and external referral services.

We’re looking for our next QSTARS HUB superstar to support the statewide rental community.

ABOUT YOU

With a commitment to the principles of social justice, you will support TQ's delivery of the QSTARS program by role modelling our values of empowerment and respect.

You will possess (or have the ability to rapidly acquire) knowledge of The Residential Tenancies and Rooming Accommodation Act 2008. The ability to relate to people from different cultural and socio-economic backgrounds is essential and a Degree level (or equivalent) qualification in a relevant field, such as social work or human services is desirable.



Previous experience working in Social Welfare or other community services related sectors would be highly regarded.

You’ll be a team player, you’ll have highly developed verbal and written communication skills, who can work in a changeable workplace to successfully achieve program outcomes and outputs.

You will be adaptable and bring a can-do attitude. You’ll have the ability to work in a high demand contact centre environment and manage interactions with clients who may be experiencing personal distress.

Applications close at 9am, 12 October 2026

Hirer responsiveness Salary match Number of applicants

Tenants Queensland is a free community legal service that provides specialised tenancy advice for Queensland renters.

Tenants Queensland also manages the Queensland Statewide Tenant Advice and Referral Service (QSTARS).

Tenants Queensland was established over 30 years ago to represent Queensland tenants and advocate for better housing and tenancy laws.

For many years Tenants Queensland has performed an important role for Queensland tenants; providing specialist advice services for tenants, advocating on behalf of tenants, and securing improvements to Queensland’s residential tenancy laws.

Source: this is an extract from the company’s own website.

Tenants Queensland is a free community legal service that provides specialised tenancy advice for Queensland renters.

Tenants Queensland also manages the Queensland Statewide Tenant Advice and Referral Service (QSTARS).

Tenants Queensland was established over 30 years ago to represent Queensland tenants and advocate for better housing and tenancy laws.

For many years Tenants Queensland has performed an important role for Queensland tenants; providing specialist advice services for tenants, advocating on behalf of tenants, and securing improvements to Queensland’s residential tenancy laws.

Source: this is an extract from the company’s own website.

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📌 TQ QSTARS HUB Tenant Advice Worker (Brisbane)
🏢 TENANTS QUEENSLAND
📍 Brisbane