Customer Support Representative - 12 Month Fixed Term

Reporting to the Team Lead Customer Support, this role is responsible for providing professional, friendly and effective service to our Customers and Sales teams throughout Australia, ensuring that an excellent standard of service and a high level of customer satisfaction is maintained.

This role would suit someone who is reliable, able to multitask in a busy environment, has strong attention to detail, a friendly phone manner, quick to learn new systems and confident navigating between systems. This is a 12-Month Fixed Term opportunity working full time, Monday to Friday.

Responsibilities include:

- Input customer orders and provide timely and accurate responses to customers
- Provide support to customers, field representatives, sales managers and internal departments at Cook Australia
- Ensure customer support is carried out in an efficient, professional and timely manner




- Process shipments for international customers
- Manage orders/requests as necessary and communicate with various stakeholders
- Answer customer queries via phone and email
- Perform duties in compliance with local quality procedures and work instructions

What we need from you:

- Previous Customer Support or data entry experience is highly regarded
- Excellent telephone manner and interpersonal skills
- Demonstrated ability to meet deadlines, balancing multiple priorities
- Highly organised with a focus on attention to detail and accuracy
- Ability to rapidly learn multiple systems and navigate these while interacting with customers
- Ability to switch between tasks if priorities change

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📌 Customer Support Representative - 12 Month Fixed Term (Brisbane)
🏢 Cook Medical
📍 Brisbane