Job Description

Our NSW Government client is seeking an Administration Support Officer to join a busy and customer-focused team providing administrative support services across a high-volume operational environment. This role will be responsible for managing shared inboxes, processing customer and stakeholder enquiries, maintaining records, supporting team administration activities and ensuring the delivery of high-quality customer service. The successful candidate will have strong organisational skills, excellent attention to detail and the ability to manage competing priorities.

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Role Title: Administration Support Officer

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Start Date: ASAP

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Contract Role Till: 30 October 2026, with strong potential for extension.

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Hourly Rate: $41 per hour + Super

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Location: Newcastle West (2302), NSW. Full time onsite requirement.

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Hours of Work: 7 hours per day, 35 hours per week.

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Tasks & Responsibilities:

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- Provide administrative support services to support the day-to-day operations of a busy team environment.
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- Manage and allocate enquiries received through shared inboxes, ensuring timely and accurate responses.
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- Act as a point of contact for customers and stakeholders, providing information, assistance and referral services where required.
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- Undertake a range of administrative activities including data entry, document preparation, correspondence management and record maintenance.
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- Prepare meeting documentation,



coordinate records and provide support for meetings and events.
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- Maintain electronic records and filing systems in accordance with organisational policies and procedures.
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- Support internal projects, research activities and process improvement initiatives as required.
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- Ensure all administrative tasks are completed in line with established policies, standards and service expectations.
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- Work collaboratively with team members and stakeholders to support efficient service delivery and positive customer outcomes.
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Experience & Skills Required:

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- Previous experience in an administrative, customer service or office support role.
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- Strong organisational skills with the ability to manage multiple tasks and priorities in a high-volume environment.
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- Excellent written and verbal communication skills.
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- Strong attention to detail and ability to maintain accurate records and documentation.
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- Experience providing customer service and responding to enquiries from a range of stakeholders.
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- Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technologies.
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- Professional approach with the ability to handle sensitive and confidential information with discretion.
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Candidates must possess existing Australian working rights and live in/or around the Greater Newcastle Area.

📌 Administration Support Officer (New South Wales)
🏢 Talenza
📍 New South Wales