Our client is an established global organisation seeking an experienced Internal Sales & Customer Service Representative to join its friendly Australian team.
This is a varied, office-based position combining new business development, existing account management, customer service and detailed sales administration. You will manage your own customer territory while also supporting an external Sales Representative.
Key responsibilities
- Manage and develop relationships with existing B2B customers
- Follow up leads and identify new sales opportunities
- Research and contact prospective customers
- Prepare quotations and process orders and product samples
- Respond to product availability, pricing and delivery enquiries
- Follow customer orders from quotation through to delivery
- Maintain accurate customer records, forecasts and sales activity
- Monitor outstanding quotations, orders and delivery performance
- Coordinate appointments and assist with customer seminars
- Provide responsive, skilled customer service
About you
You will be personable, organised and commercially minded, with the confidence to speak with customers and the attention to detail needed to manage the administrative side of the role.
You will bring:
- Essential B2B sales,
internal sales or account management experience
- Strong customer service and relationship-building skills
- Excellent administration skills and attention to detail
- Confidence making proactive outbound calls
- Strong written and verbal communication skills
- The ability to manage priorities and follow tasks through to completion
- Technical curiosity and the ability to learn new products quickly
- A collaborative, reliable and customer-focused approach
Experience with electronics, electrical products, industrial equipment, engineering, manufacturing or technical distribution would be highly regarded but is not essential.
Culture and benefits
You will join a welcoming and social team within a stable global organisation. Benefits include:
- Supportive and collaborative team culture
- Product training and ongoing development
- Social dinners and catered sales meetings
- Car parking
- Easy access to trains and trams
- Access to a gym, swimming pool, sauna and cinema within the building
- Family-friendly initiatives, including Kids’ Days
If you are an experienced B2B sales professional who also enjoys customer service and administration, we would love to hear from you.
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📌 Internal Sales & Customer Service Representative (Melbourne)
🏢 Qualify Group
📍 Melbourne
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