Customer Service, Catering & Office Admin Coordinator

Join one of Melbourne's fastest-growing premium ready-made meal businesses.

At BLAKEAWAY, we're passionate about making life easier through exceptional ready-made meals, outstanding customer service and a genuine commitment to quality.

What began as a boutique ready-made meals business has grown into a multi-site operation serving customers through our retail stores, online platform, catering, gifting and corporate and care partnerships.

As we continue to grow, we're investing in our people and systems to ensure we continue delivering the high-quality products and customer experience BLAKEAWAY has become known for.

We're now looking for an organised, energetic and customer-focused Customer Service, Catering & Office Admin Coordinator to join our team at Glen Iris.

This is a varied, hands-on role for someone who loves working with customers, enjoys being organised and takes pride in making sure things get done.

If you're a great communicator, thrive in a fast-paced environment and enjoy a role where no two days are quite the same, we'd love to hear from you.

About the Role

You'll play an important role across three key areas of the business — customer service, catering and gifting, and office administration.

You'll be one of the key points of contact for our customers, helping with everything from everyday enquiries through to catering orders, gifting and hampers.

You'll also work closely with our kitchen, packing, retail stores and delivery teams to coordinate orders and help ensure our customers receive the high-quality experience they expect from BLAKEAWAY.

Alongside your customer-facing responsibilities, you'll provide general office and administrative support to help keep our Glen Iris office and broader business running smoothly.

This is a role for someone who enjoys variety, is comfortable managing multiple priorities and likes taking ownership of seeing things through from start to finish.





Key Responsibilities

Your responsibilities will include:

Responding to customer enquiries across email, phone and our customer service platform.

Resolving customer questions and feedback in a friendly, timely and professional manner.

Supporting our NDIS and HCP customers with sales, account and service enquiries.

Assisting customers with account and loyalty program enquiries.

Managing catering enquiries, sales, orders, invoicing and schedules.

Coordinating catering orders with our kitchen, packing, retail and delivery teams.

Keeping customers informed and helping ensure orders are accurate and delivered on time.

Supporting seasonal gifting and hamper sales and delivery, particularly during busy periods such as Christmas and Easter.

Making outbound sales calls to corporate and individual customers to support catering, gifting and hamper sales.

Undertaking general office administration, filing, data entry and record keeping.

Assisting with invoicing, rostering and compliance documentation.

Coordinating office supplies, correspondence, mail and deliveries.

Providing general administrative support across the business.

These responsibilities reflect the combination of customer service, catering and gifting coordination, sales support and office administration set out in the position description.

About You

We're looking for someone who genuinely enjoys helping customers, is highly organised and isn't afraid to roll up their sleeves when things get busy.

You’ll ideally have:

Experience in customer service, hospitality, catering,



administration or a similar coordination role.

Strong written and verbal communication skills.

Excellent organisational and time-management skills.

Exceptional attention to detail.

A warm, professional and customer-first approach.

The ability to manage multiple priorities and deadlines in a fast-paced environment.

Strong problem-solving skills and the confidence to take ownership of issues through to resolution.

Confidence speaking with customers by phone and email, including making outbound sales calls.

The ability to work collaboratively across different teams.

Confidence using Microsoft Office or Google Workspace and learning new systems.

A proactive mindset and willingness to identify better ways of doing things.

Experience supporting NDIS and/or HCP customers would be highly regarded.

Experience with customer service platforms such as Gorgias would also be an advantage.

You don't need to have done every part of the role before. What's most important is that you're organised, customer-focused, willing to learn and enjoy being part of a team that gets things done.

Why Join BLAKEAWAY?

This is an chance to join a growing Australian business at an exciting stage of its journey.

You’ll have the opportunity to:

Join a passionate and supportive team.

Work across different parts of the business and build a broad range of skills.

Play an important role in the experience we deliver to our customers.

Take ownership of catering, gifting and customer service coordination.

Work closely with our kitchen, retail, operations and sales teams.

Develop your skills and responsibilities as the business continues to grow.

Be part of a premium food brand committed to quality and exceptional customer experience.

The role is full-time, Monday to Friday, based at our Glen Iris kitchen and office, with some flexibility required during peak catering and gifting periods.

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📌 Customer Service, Catering & Office Admin Coordinator (Melbourne)
🏢 BLAKEAWAY
📍 Melbourne