Job Description

We are seeking a motivated, customer-focused and hands-on Assistant Store Manager to support the leadership of our retail team at the Armadale Store.

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This is an exciting opportunity for an experienced retail professional looking to take the next step in their career with a globally recognised heritage brand. Working closely with the Store Manager, you will play a key role in delivering exceptional customer service, driving sales performance, supporting team development, and ensuring the smooth day-to-day operation of the store. You will act as the key point of contact in the Store Manager's absence and help foster a positive, professional and high-performing team culture.

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The ideal candidate will have previous retail leadership or supervisory experience, excellent communication skills, and a genuine passion for customer service and team development.

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This role requires flexibility to work on the days the Store Manager is absent. Additional workdays are negotiable in accordance with the hours outlined in your employment contract.

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Key Responsibilities

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- Lead by example to deliver exceptional customer service and create positive customer experiences.
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- Support the Store Manager in the day-to-day operation of the store.
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- Process sales transactions, including cash, EFTPOS and credit card payments.
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- Assist with stock management, including receiving, pricing and maintaining product presentation.
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- Manage customer enquiries, returns, repairs and complaints professionally and efficiently.
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- Support staff rostering,



attendance monitoring and timesheet approvals.
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- Assist with onboarding, training and coaching of team members.
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- Provide ongoing performance feedback and encourage a team-oriented team culture.
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- Maintain store presentation standards and uphold the Birkenstock brand image.
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- Ensure compliance with company policies, procedures and workplace health and safety requirements.
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- Maintain accurate store records and communication logs.
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- Liaise effectively with the Store Manager, Retail Operations Manager, Human Resources and Head Office teams.
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- Act as the Store Manager when required to ensure continuity of operations.
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Key Skills

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- Minimum 2–3 years' experience in a retail sales, supervisory or leadership role.
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- Strong understanding of customer service principles and retail sales practices.
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- Demonstrated leadership and team supervision capabilities.
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- Excellent communication and interpersonal skills.
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- Strong organisational and problem-solving abilities.
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- Experience with cash handling and point-of-sale systems.
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- Proficiency in Microsoft Office applications.
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- Experience with retail systems such as Lightspeed, Employment Hero, Pronto or similar systems will be highly regarded.
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Benefits and Perks

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- An opportunity to work with a well-reputed, global heritage brand
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- Sustainably focused company and store environment
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- Public transport on the doorstep
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- Birthday leave
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- Regular activities and events, including team building.
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- Employee Assistance Program (EAP)
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📌 Assistant Store Manager (Victoria)
🏢 Birkenstock
📍 Victoria