We are seeking an experienced and suitably qualified ICT Business Analyst to join our team on a full time basis.

The successful candidate will be responsible for analysing our business and ICT requirements, identifying opportunities for improvement and developing effective technology-based solutions that support the operational requirements and objectives of the business.

Key Responsibilities

The successful candidate will be responsible for:

Working with management, employees and relevant stakeholders to identify and analyse business and ICT requirements;

Analysing existing business processes, systems and workflows to identify inefficiencies and opportunities for improvement;

Gathering, documenting and evaluating business, functional and system requirements;

Translating business requirements into clear functional specifications for ICT systems and solutions;

Identifying, investigating and evaluating ICT system issues, risks and limitations;

Recommending improvements to existing ICT systems, applications and business processes;

Developing business and system process models, specifications, diagrams and supporting documentation;

Acting as a liaison between business stakeholders and technical teams to ensure business requirements are accurately understood and implemented;

Assisting with the design, development and implementation of ICT solutions;

Supporting system testing, including the preparation of test plans,



identification of issues and validation of system functionality against business requirements;

Monitoring implemented ICT solutions and recommending further improvements where required;

Preparing reports, technical documentation, user requirements and system specifications;

Assisting with system implementation, integration and change management activities; and

Providing ongoing advice to management regarding ICT systems, processes and business requirements.

Qualifications and Experience

To be considered for this position, applicants must have:

A minimum Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Information Systems or another closely related ICT discipline;

A minimum of 2 years of relevant professional work experience as an ICT Business Analyst or in a directly related occupation;

Demonstrated experience analysing business requirements and translating them into ICT system requirements and functional specifications;

Experience in business process analysis, requirements gathering, system analysis and documentation;

Strong understanding of ICT systems, applications and business processes;

Strong analytical and problem-solving skills;

Excellent written and verbal communication skills; and

The ability to communicate effectively with both technical and non-technical stakeholders.

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📌 ICT Business Analyst (New South Wales)
🏢 Zouki
📍 New South Wales