Job Description

Support Officer – NDIS Administration & Operations

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Unique Support Services is seeking an organised and capable Support Officer to join our Operations team.

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This is an entry-level NDIS administration and back-office support role, designed for someone who already has proven experience working as a Disability Support Worker or in an administration role within the Disability Sector, and is ready to take the next step and develop their career within NDIS administration and operations.

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While previous experience in an NDIS administration or coordination role is not essential, those that don't must have a strong understanding of frontline disability support, appropriate industry credentials, and demonstrated administration and computer skills.

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This role provides an opportunity to take your practical knowledge of supporting NDIS participants and learn how services are managed, documented and supported behind the scenes.

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About the Role

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Working alongside our Senior Coordinators and Operations team, you will assist with the administrative and operational processes that support our participants and frontline workforce.

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Your responsibilities will include:

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Provide induction information for Support Workers joining new teams

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Assisting with the operational set-up of new SIL homes

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Reviewing Home Audit reports and following up required actions

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Reviewing Medication Audit reports and escalating or allocating actions

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Conducting and documenting Support Worker incident debriefs

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Assisting with Quality Assurance Panel administration and preparation

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Preparing and renewing Service Agreements

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Preparing non-complex Service Agreements for new participants

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Drafting initial Support Plans for new participants

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Assisting with Home Risk Assessments

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Setting up new participants within VisualCare

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Supporting fire safety audits and allocating identified actions

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Maintaining accurate participant and operational records

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Following up outstanding documentation,



compliance and operational actions

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Providing general back-office support to Senior Coordinators and the Operations team.

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To be considered for this position, you must have:

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Proven experience working as a Disability Support Worker or Administrative Role, preferably within the NDIS

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A practical understanding of participant support, professional boundaries, incident reporting, medication processes and Support Worker responsibilities

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Current and appropriate NDIS/disability sector credentials and screening requirements

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Demonstrated administration skills

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Strong computer literacy and confidence working across different systems

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Good written communication and documentation skills

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Strong attention to detail and organisational skills

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The ability to manage competing tasks and follow actions through to completion

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Skilled communication skills and the confidence to work with Support Workers, participants and internal stakeholders

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A willingness to learn NDIS administration, compliance and operational processes.

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About the Opportunity

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This is a genuine entry-level pathway into NDIS administration and back-office operations.

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You will receive training and exposure across a broad range of operational areas, including participant onboarding, Service Agreements, Support Plans, SIL operations, quality and compliance, incident management, audits and workforce administration.

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For an experienced Support Worker who enjoys the organisational and administrative side of their role and is looking to progress into an office-based career within the NDIS sector, this position provides an opportunity to build that experience.

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Your application will include the following questions:

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- Which of the following statements best describes your right to work in Australia?
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- How many years' experience do you have as a Support Officer?
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- How much notice are you required to give your current employer?
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- How many years' experience do you have as an NDIS Support Worker?
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- Do you have a current NDIS Worker Screening Check?
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📌 Support Officer - NDIS Administration & Operations (Perth)
🏢 Unique Support Services
📍 Perth