Job Description

Blackburn Kia, Nissan & GWM is looking for a motivated, customer-focused Service Coordinator to join our high-performing service department.

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This is an opportunity to be part of a fast-paced, skilled environment where customer experience, team culture, and performance all matter. We represent three leading automotive brands and take pride in delivering consistently strong results across customer satisfaction and retention.

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About the Role

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As a Service Coordinator, you will be the key link between our customers and workshop team, ensuring every interaction is smooth, transparent, and professional from booking through to vehicle collection.

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You'll be part of a team that manages a high volume of vehicles daily, where organisation, communication, and attention to detail are critical to success.

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Key Responsibilities

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- Welcoming customers and creating a positive first impression
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- Managing service bookings and daily workflow
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- Preparing and managing repair orders accurately
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- Liaising between technicians and customers regarding vehicle progress
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- Providing clear updates on timelines, work required, and outcomes
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- Ensuring customers understand the value of the work being completed
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- Assisting with invoicing and service documentation
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- Supporting the coordination of a busy, high-performing workshop
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- Identifying opportunities to improve customer experience and efficiency
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What We're Looking For

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- Previous experience in an automotive service advisor, coordinator, or customer-facing role (preferred but not essential)
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- Strong communication skills and the ability to build trust with customers
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- Highly organised with the ability to manage multiple tasks at once
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- Comfortable working in a fast-paced, high-volume environment
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- Strong attention to detail and computer literacy
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- A positive attitude and willingness to learn
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What We Offer

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- Competitive salary package with strong earning potential
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- A supportive, team-focused environment
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- Ongoing training and development
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- Clear opportunities for career progression within a national dealership group
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- The opportunity to be part of a high-performing service department that values results and customer experience
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About Autopact

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Blackburn Kia, Nissan & GWM is part of the Autopact Group, where excellence drives our 29 dealerships along the eastern seaboard, representing 37 of Australia's top vehicle brands.

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Our overarching mission echoes through every interaction: "For everyone to Drive Away Happy, every time."This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.

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At Autopact Group, diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.

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If you're someone who takes pride in delivering a great customer experience and wants to be part of a team that operates at a high level, we'd love to hear from you.

📌 Service Advisor (Victoria)
🏢 Autopact
📍 Victoria