NTI Limited seeks an experienced Technical Dispute Resolution Lead to oversee IDR and EDR matters with AFCA expertise. The role offers technical leadership without people management, focusing on policy interpretation, dispute strategy and regulatory obligations.
You will influence outcomes, coach teams and collaborate across the business to improve complaint handling, governance and customer experience, aligning with NTI's standards and best practices.
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📌 Flexible IDR/EDR Dispute Lead - Technical Expert (Brisbane)
🏢 NTI
📍 Brisbane
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