Job Details:

· Must Have Skills:
Providing Level 2/3 support across servers, M365, Azure, AWS, networking.

· Supporting complex real-time monitoring environments.

· Part of end-to-end IT support team which also managed projects

· Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now

· Java, JavaScript, HTML, CSS, PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS. Windows, Linux, Mac OS, IOS, Android

· Nice to Have Skills:

· Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

· Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)

· Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement

· Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

· Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network

· Loading/Reloading of PCs with Customer standard image for deployment.

· operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

Detailed Job Description

· IT qualified with over 10 + years of hands-on expertise in infrastructure, end-user support,



and across enterprise environments with Install / Move / Add / Changes and co-ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.

Onsite operational support of voice end points (e.g., Physical hard phones on desk running over

· Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

· Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement

· Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

· Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers

· Loading/Reloading of PCs with Customer standard image for deployment.

· End-to-end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution

· Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes

· operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

Minimum Years of Experience-10 year

· Certifications Certificate -ITIL Information Technology Knowledge

NA

Interview Process (Is face to face required?) no

Any additional information you would like to share about the project specs/ nature of work-no

📌 EUC Engineer Desk Top support with Proxy Admin (Melbourne)
🏢 Infosys APAC
📍 Melbourne