Job Description

We are a leading Fintech small business lender fuelling growth by making finance more accessible. We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach.

n

WORKING AT LUMI

n

We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and outstanding problem-solvers. We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies' 2025 Outstanding FinTech Leader of the Year award. We have ranked in the top #3 on the Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list. We ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia. We are also WeMoney's Small Business Lender of the Year – two years running.

n

We foster a workplace where everyone feels a sense of respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying.

n

OUR VALUES

n

Egos at the door

n

We own. We don't judge. We don't blame. We are open. We are in this together.

n

See the customer

n

We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions.

n

Think lean

n





We make things simple. We are resourceful. We understand the problem. We think ahead.

n

Learn to grow

n

We are curious. We challenge. We try. We fail forward. We learn. We try again.

n

THE ROLE

n

First point of contact for inbound and outbound customer service communications covering:

n

n
- Statement requests
n
- Payout letter's
n
- Monitoring payment receipts
n
- Account specific enquiries
n
- Post-settlement administration and customer communication
n
- Opportunity to upskill as the role grows within the Service function
n
- Experience in Customer Service within financial services, or a similar role
n
- Excellent phone manner and verbal communication skills
n
- Clear, concise, and customer-friendly writing skills
n
- Analytical and problem-solving abilities
n
- Ability to build excellent relationships
n
- Willingness to learn and grow within the Service space.
n

n

BENEFITS & PERKS

n

Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots

n

Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space

n

Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs

n

Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions

n

Career & Growth: Rapid advancement opportunities, higher education sponsorship, hackathons

📌 Customer Service Officer (New South Wales)
🏢 Lumi
📍 New South Wales