Location: Chadstone & MACG Residential Aged Care Homes
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Status: Full-Time position
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Make a Difference When It Matters Most:
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At Medical & Aged Care Group (MACG), we know that choosing aged care is one of life's most important decisions.
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As our Admissions Coordinator, you'll be the reassuring voice, trusted guide and key connection supporting residents and families through their aged care journey. If you're passionate about people, thrive in a fast paced environment, and enjoy building meaningful relationships, we'd love to hear from you.
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You'll Enjoy:
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- Market-competitive salary package
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- 17.5% annual leave loading
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- Employee Assistance Program (EAP)
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- Refer-a-Friend bonus program
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- Exclusive JB Hi-Fi employee discounts
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- Employee recognition and reward programs
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- Ongoing career development opportunities
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- Supportive and team-oriented team culture
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- Opportunities for growth within a rapidly expanding organisation
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About the Role:
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Reporting to the Admissions and Occupancy Team, you will manage the end to end admissions process across our portfolio of aged care homes.
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You will be the first point of contact for prospective residents, families, hospitals and referral partners, ensuring every interaction is compassionate, responsive and professional.
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This is a highly visible role where your ability to build trusted relationships and create exceptional customer experiences will directly contribute to resident outcomes and occupancy success.
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Key Responsibilities:
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- Manage the full admissions journey from enquiry through to move in
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- Support residents and families with accommodation and funding discussions
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- Conduct tours and showcase our homes and services
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- Build strong referral relationships with hospitals, discharge planners and community partners
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- Partner closely with Home Managers, Clinical Teams, Finance and Administration
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- Ensure admissions processes remain compliant and well documented
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- Support occupancy growth across the MACG portfolio
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- Contribute to innovation and continuous improvement initiatives
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About You
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You are a people focused professional who combines empathy, organisation and commercial awareness.
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You will bring:
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- Experience in aged care admissions, healthcare.
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- Outstanding communication and relationship building skills
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- A customer-first mindset and ability to navigate sensitive conversations with confidence and compassion
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- Strong organisational and administrative capability
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- Ability to manage competing priorities in a fast-paced environment
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- A collaborative approach and willingness to contribute ideas
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Desirable:
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- Knowledge of AN-ACC funding
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- Understanding of RAD/DAP arrangements
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- Understanding of HELF requirements
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- Knowledge of the Aged Care Quality Standards
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- Experience working within the aged care sector
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Essential Requirements:
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- Current Police Check (or willingness to obtain)
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- Australian working rights
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- Current driver's licence
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- Reliable vehicle and ability to travel between homes when required
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Why This Role Matters:
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Every enquiry represents a family seeking guidance during a significant life transition.
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In this role, you will help people navigate that journey with confidence, dignity and compassion while contributing to the growth and success of one of Victoria's leading aged care providers.