Job Description

You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments. Approachability, good written and verbal communication skills are a must for this role.

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You will bring:

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- Proven experience in EUC, Desktop Support, or similar hands-on roles involving incident troubleshooting and timely resolution
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- Robust knowledge of Windows environments
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- Experience building and imaging hardware, with technical knowledge of laptop devices
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- Experience with Microsoft 365, Active Directory, Intune and SCCM
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- Solid understanding of networking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues
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- Printer troubleshooting experience
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- Experience working with ServiceNow or similar ITSM tools
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- Strong communication and customer service skills
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- Familiarity with ITIL practices
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Additional Requirements

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- Available to start ASAP
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- Ability to work onsite 3 days per week
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- Southport location ideal
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- Must have a valid driver's licence and own vehicle (travel between sites required)
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- Must be an Australian Citizen with a valid QLD blue card (working with children clearance)
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About NRI

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Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress.



Who can move quickly to find the right ways forward - so that you're always ahead of tomorrow.

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We're that partner for countless businesses. Designing, implementing and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

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We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We're backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we're powered not just by technology, but by passionate people who are

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fearlessly committed to getting it right for our customers.

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Transformative digital solutions take the right team, making the right moves at the right time. You've found yours with NRI.

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We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal-opportunity employer, we want to create opportunities for everyone and will consider all applications without bias. We value our collaborative culture and work together to support a variety of community organisations and social issues.

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Diversity & Inclusion

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We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal-opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

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We value our collaborative culture and work together to support a variety of community organisations and social issues.

📌 Desktop Support Engineer (Queensland)
🏢 Planit Testing
📍 Queensland