Job Description

Medical Receptionist – Ophthalmic Clinic

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Medical Receptionist – Ophthalmic Clinic

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Job Type: Part-Time / Casual (Possibility of more permanent days)

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Operating hours: Monday - Friday 8:30 am - 5:00 pm (Flexible schedule to start)

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About Us

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We are a new ophthalmology (eye surgery) clinic in Strathfield providing medical care to a culturally diverse patient base. We are conveniently located across the road from Strathfield station.

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About the Role

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As our Medical Receptionist, you are the first point of contact and play a key role in shaping the patient's journey. You will build lasting relationships with our patients and referring practitioners (GPs and Optometrists) while ensuring daily clinic operations run smoothly.

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A second language is preferred as we are a multilingual practice serving a diverse community.

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Key Responsibilities

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- Patient Care & Front Desk: Welcome patients with a warm and caring approach, answer phone calls, manage email correspondence, and maintain a tidy, professional front desk environment.
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- Triage & Appointments: Triage appointment inquiries, manage patient recall systems, and coordinate bookings for both clinic consultations and surgical procedures.
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- Referral & Surgical Administration: Process incoming referrals from GPs and Optometrists, prepare surgical paperwork, and dispatch daily medical correspondence to specialists and hospitals.
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- Billing & Claims: Handle patient billings, health fund claims, and Medicare processing via our cloud-based system (Xestro).
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Skills & Qualifications

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- Experience: Prior experience as a Medical Receptionist in an Ophthalmic or Optometry setting is highly preferred (general medical administrative experience will also be considered).
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- Software: Experience with Xestro or cloud-based medical software is preferred; however, full training will be provided for the right candidate.
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- Languages: Multilingual preferred is preferred, but not essential
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- Communication: Excellent phone manner and interpersonal skills, with the ability to communicate politely and professionally with patients and healthcare providers.
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- Detail-Oriented & Tech-Savvy: Strong computer literacy, high attention to detail, and the ability to prioritize tasks independently in a fast-paced environment.
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📌 Medical Receptionist - Ophthalmic Clinic (Strathfield)
🏢 Strathfield Eye Clinic
📍 Strathfield