IT Support Desk Team Leader - Drive Proactive MSP Ops (Melbourne)

IT Support Desk Team Leader - Drive Proactive MSP Ops (Melbourne)

25 Sep
|
Tecala
|
Melbourne

25 Sep

Tecala

Melbourne

Tecala is seeking an IT Support Desk Team Leader to guide the L1/L2 Support Engineers in our Technical Operations Centre (TOC) and to act as the third-level escalation point for clients and internal teams.

You will coach the TOC team, manage performance, and partner with vendors to ensure service levels, with a focus on proactive up-skilling and automation to improve SLA delivery and CSAT.

#J-18808-Ljbffr

📌 IT Support Desk Team Leader - Drive Proactive MSP Ops (Melbourne)
🏢 Tecala
📍 Melbourne

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