Banking Complaints & Resolution Specialist - Hybrid (Victoria)

Banking Complaints & Resolution Specialist - Hybrid (Victoria)

25 Sep
|
Randstad
|
Victoria

25 Sep

Randstad

Victoria

Job Description

Randstad Melbourne is seeking a Complaints & Resolution Specialist - Banking to lead escalated banking complaints and hardship cases, delivering fair, compliant outcomes with explicit, skilled written communications.

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Initially in-office for 6–8 weeks, then a hybrid WFH arrangement. You will collaborate with stakeholders, review cases, drive continuous improvement of resolution processes, and apply strong analytical and customer-focus skills. This is a 6‐month contract with potential to extend.

📌 Banking Complaints & Resolution Specialist - Hybrid (Victoria)
🏢 Randstad
📍 Victoria

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