Contact Center Support Engineer - Genesys Cloud Expert (New South Wales)

Contact Center Support Engineer - Genesys Cloud Expert (New South Wales)

25 Sep
|
XPT Software
|
New South Wales

25 Sep

XPT Software

New South Wales

XPT Software Australia Pty Ltd is seeking a Contact Center Operations Support specialist to serve as the first point of contact for incident and service requests across voice, chat, email and digital channels.

You will monitor operations, perform user-level troubleshooting, log and escalate issues to L2/L3 teams, and coordinate with business users and technology stakeholders to maintain smooth contact center performance.

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📌 Contact Center Support Engineer - Genesys Cloud Expert (New South Wales)
🏢 XPT Software
📍 New South Wales

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