Hotel Service Manager

Robe Sunset Apartments – Robe, South Australia

Employment Type: Full-time

Annual Base Salary: $75,000–$85,000, plus superannuation

About the Position

Robe Sunset Apartments is seeking an experienced and service focused Hotel Service Manager to supervise and coordinate the property’s accommodation and guest service operations.
This is a hands on leadership role responsible for overseeing front office services, housekeeping activities, apartment readiness and the overall guest experience. The successful applicant will work closely with management and employees to maintain high standards of cleanliness, presentation, safety and customer service.
Key Responsibilities
• Plan and coordinate the daily work of commercial housekeepers, reception employees and other accommodation service staff.
• Determine staffing and operational requirements based on apartment occupancy, guest arrivals, departures and service priorities.
• Allocate duties and provide clear instructions to ensure apartments and common areas are cleaned, prepared and presented on time.
• Prepare and maintain employee rosters, attendance records, timesheets and leave information.
• Coordinate guest arrivals, departures, reservations, housekeeping schedules and apartment turnaround requirements.
• Liaise with management and other operational areas regarding bookings, maintenance, cleaning priorities and special guest requirements.
• Monitor the quality and efficiency of work performed by accommodation service employees.
• Inspect guest apartments and common areas to ensure they meet the property’s cleanliness, presentation and safety standards.
• Provide training, direction and ongoing support to employees to maintain consistent service standards.
• Explain and enforce workplace health and safety procedures, hygiene requirements,



emergency protocols and property policies.
• Identify operational or service delivery issues and recommend practical improvements to management.
• Respond professionally to guest enquiries, requests, feedback and complaints, ensuring matters are addressed promptly.
• Meet with employees to discuss workplace concerns and assist in resolving grievances fairly and professionally.
• Monitor staff performance, provide constructive feedback and report significant performance matters to management.
• Coordinate minor maintenance requests and follow up with contractors or service providers to ensure work is completed.
• Maintain accurate booking, occupancy, housekeeping and operational records.
• Perform front office and reception duties when required, including managing reservations, processing check-ins and check-outs, receiving payments and responding to telephone and online enquiries.
• Assist with guest-service duties during busy periods and undertake other reasonable tasks necessary for the efficient operation of the property.
Skills and Experience
The successful applicant will ideally have:
• A Diploma or equivalent qualification in hospitality, accommodation services, hotel management or a related field.
• Minimum 1 year of previous supervisory or management experience within a hotel, motel, serviced apartment or other accommodation business.
• Experience coordinating housekeeping, reception and guest-service activities.




• Strong leadership and employee supervision skills.
• Excellent communication, customer-service and problem-solving abilities.
• The capacity to manage guest complaints and workplace concerns professionally.
• Strong organisational skills and the ability to manage competing operational priorities.
• Experience preparing staff rosters and maintaining attendance and operational records.
• Knowledge of workplace health and safety, hygiene and accommodation service standards.
• Experience using reservation, booking or property-management systems.
• The flexibility to work weekends, public holidays and varying shifts when operationally required.
What We Offer
• A full-time position in Robe, South Australia.
• An annual base salary of $75,000–$85,000, depending on qualifications and experience.
• Superannuation in addition to the base salary.
• A responsible leadership position within an established accommodation business.
• The prospect to contribute to operational improvements and the ongoing success of the property.
If this sounds like you, please apply today using the link below. Any applications submitted without a CV and cover letter will not be considered.
Please note only the shortlisted candidates will be contacted.
Apply Today
Please send your resume by clicking on the apply button.
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📌 Manager - Hotel Service (Robe)
🏢 NEXGEN TALENT SOLUTIONS
📍 Robe