Job Description

Trainee Customer Service Officer at City of Canterbury Bankstown, Bankstown, Current South Wales, Australia.

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Two-year temporary full-time traineeship, commencing February 2027.

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Canterbury-Bankstown Council takes trainees into its customer service team for two years and puts them through a TAFE course while they work. The job is answering resident enquiries on the phone and at the counter in Bankstown, for one of the largest councils in NSW. Previous customer service experience is not essential, but you need full unrestricted working rights in Australia, and the traineeship does not start until February 2027.

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Requirements:

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- Be a current Year 12 student, recent school leaver, or early career professional
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- Effective written and verbal communication skills
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- Computer literacy skills
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- Previous experience in a customer service role is not essential but advantageous
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- Australian citizenship, permanent residency, or a valid work permit/visa with full unrestricted working rights
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The role offers:

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- Salary commences at $38,272 (T3 at 17 years of age) or $44,746 (T4 at 18+ years or completed HSC), plus 12% super
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- Two-year Temporary Full-Time traineeship commencing in February 2027
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- Complete a TAFE course alongside your work with Council
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- Structured learning and development combined with practical, on-the-job experience
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- Bankstown location, close to public transport
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- Access to employee Health and Wellbeing Programs
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📌 Trainee Customer Service Officer (New South Wales)
🏢 EvoResume
📍 New South Wales