Intraday Real-Time Analyst – Workforce Optimizer (Hybrid) (New South Wales)

Intraday Real-Time Analyst – Workforce Optimizer (Hybrid) (New South Wales)

25 Sep
|
Ikea
|
New South Wales

25 Sep

Ikea

New South Wales

IKEA Tempe, NSW, is seeking an Intraday Specialist to monitor and manage real-time contact centre performance and align demand with workforce supply. You will use workforce management tools and dashboards to optimise service levels across channels.

Key responsibilities include analyzing metrics, coordinating short-term staffing adjustments, and communicating recommendations to leadership. Proficiency in Genesys, Verint, Kronos and Dialog is desirable.

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📌 Intraday Real-Time Analyst – Workforce Optimizer (Hybrid) (New South Wales)
🏢 Ikea
📍 New South Wales

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