Job Description

You'll be responsible for assisting customers across both inbound phone calls and customer enquiry tickets. You'll work Monday–Friday, 9:00am–5:00pm with 2 work-from-home days per week after training and competency sign-off.

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Key responsibilities

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Taking inbound customer service calls

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Processing and responding to customer enquiry tickets

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Assisting with delivery, tracking and freight enquiries

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Investigating enquiries and providing accurate updates

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Liaising with our depot and operational teams

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Maintaining accurate customer and consignment notes

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About you

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Previous customer service or freight/transport experience is essential

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Strong verbal and written communication skills

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A confident and qualified phone manner

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Quick and accurate typing skills

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Excellent spelling and grammar

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Strong computer and problem-solving skills

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Good attention to detail and organisation

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The ability to handle customer complaints professionally

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About us

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Hunter Express is a nationwide Australian transport and logistics company. Our Customer Service team works closely with customers, depots and operational teams to resolve enquiries and provide transparent, accurate information.

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$37.50 per hour casual rate

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Opportunity to earn performance-based bonus

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2 WFH days per week after training and competency sign-off

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Approximately 4 weeks of structured training

📌 Customer Service Agent (New South Wales)
🏢 Hunter Express
📍 New South Wales