Incident & SLA Governance Lead - ITSM & ITIL Expert (New South Wales)

Incident & SLA Governance Lead - ITSM & ITIL Expert (New South Wales)

25 Sep
|
Singapore Telecommunications
|
New South Wales

25 Sep

Singapore Telecommunications

New South Wales

Optus is seeking an experienced Incident and SLA Governance Manager to drive service performance across enterprise and government clients. You will liaison ITSM technology, delivery, vendor, and customers—governing critical processes for alignment and impact.

You will guide ITSM platform integrations (ServiceNow), uphold ITIL standards, and lead all aspects of the Incident and SLA lifecycle across Optus Enterprise.

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📌 Incident & SLA Governance Lead - ITSM & ITIL Expert (New South Wales)
🏢 Singapore Telecommunications
📍 New South Wales

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