12 months contract
Citizen only
Burwood, Melbourne
Fully onsite
Green Light is looking for an L1 Technical Support Engineer to join a team supporting critical communications and emergency services infrastructure across Adelaide.

Key Responsibilities

- Provide Level 1 support for critical operational services.
- Perform incident triage, basic troubleshooting, and escalation management.
- Support network infrastructure issues and service restoration activities.
- Follow ITIL best practices, including:
- Incident Management
- Problem Management
- Change Management

- Maintain clear documentation and communicate effectively with internal stakeholders and customers.
- Work within a highly structured government contract environment where process adherence is essential.

What We're Looking For

- Strong customer service or customer-facing support background.
- Excellent communication skills with the ability to build rapport quickly.
- Strong stakeholder engagement and customer focus.
- Fast learner who can absorb technical knowledge quickly.
- Ability to remain calm and professional in a critical services environment.




- Clear and confident verbal communication is essential.

Technical Background

- Experience in IT support, service desk, operations support, NOC, or similar environments.
- Basic networking and troubleshooting experience.
- Exposure to ITIL processes is highly desirable.
- Experience supporting radio networks is not required.

Working Arrangements

- Initial 12-month contract.
- Strong potential for extension or permanent conversion based on performance.
- First few months will generally be standard business hours (Monday to Friday).
- Once fully trained and operating independently, transition to a rotating 12-hour shift pattern (typically around 6am-6pm or 7am-7pm).

Ideal Candidate Profile Someone who is:

- Customer-centric and service-oriented.
- An exceptional communicator.
- Adaptable and quick to learn.
- Comfortable working in a high-importance environment supporting emergency services communications.
- Process-driven with robust attention to detail.

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📌 Technical Support Specialist (Melbourne)
🏢 Green Light
📍 Melbourne