Job Description

Towing Operations Allocator/Dispatcher (PM Shift)

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About the role

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Alpha Heavy Towing is seeking dedicated and reliable Dispatcher/Allocator to join our Kemps Creek team.

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In this full-time PM shift role, you will be responsible for the efficient allocation and coordination of our heavy vehicle fleet, ensuring timely and reliable towing services for our clients throughout NSW region.

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Key Responsibilities

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- Monitor and manage the real-time status of jobs and trucks
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- Allocate jobs and dispatch drivers based on location, truck type and availability
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- Communicate with drivers and customers, providing transparent updates and ETAs
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- Price jobs and accurately enter job details into our systems
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- Coordinate multiple jobs and trucks at the same time
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- Troubleshoot and resolve issues, delays and changes during the shift
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- Monitor driver movements and ensure jobs are progressing as required
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- Liaise with customers, workshops, transport companies and other stakeholders
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- Ensure all job information is accurately recorded and updated
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What We're Looking For

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- Previous experience in transport allocation, dispatch or logistics coordination
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- MUST have strong knowledge of Sydney suburbs and roads
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- Knowledge of different truck types and combinations.
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- Mechanically minded
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- Strong communication and interpersonal skills
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- Ability to problem solve and make decisions under pressure
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- Flexibility to work weekends when required
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- A passion for customer service and keeping trucks moving
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What We Offer

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- Fast paced working environment
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- Opportunity to join a growing heavy towing business
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About Us

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Alpha Heavy Towing is a trusted leader in heavy towing. With a modern fleet and a dedicated team, we deliver reliable and efficient services across NSW.

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We are a growing business and are looking for someone who can become an important part of our operations team.

📌 Towing Operations Allocator/Dispatcher (PM Shift) (New South Wales)
🏢 Alpha Heavy Towing
📍 New South Wales