Job Description

*Customer Support Coordinator - Lidcombe Place Care Community

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"At Opal HealthCare, we know that companies don't succeed - people do."That's why everything we do is driven by our purpose:to bring joy to those we care for, guided by our values ofCompassion,Accountability,Respect andExcellence reflect thatCARE is at the heart of everything we do.

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We are looking for a friendly, organised and proactive Customer Support Coordinator to be a key point of contact for residents, families, stakeholders and internal team. Located in the Auburn area.

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About the role

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- Permanent Full-Time opportunity
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- Monday to Friday
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- $33.65 - $42.37 per hour (DOE), plus 12% superannuation
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In this role, you will provide high-quality support, coordinate enquiries and tours, maintain accurate records and help ensure every interaction is handled with empathy, professionalism and care.

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What we offer

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- Dedicated mentoring & internal/external career development programs to build and accelerate your career - such as Nurse Graduate programs, Emerging Leadership Programs, Senior Leaders programs and more via our very own Opal Healthcare Academy
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- Sponsored study & training along with Scholarship opportunities of up to $15,000 for further education & training through local & national University, TAFE & RTO partnerships.
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- A supportive and collaborative team environment.
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- Meaningful work where you can make a positive difference for residents and their families.
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- A values-led workplace that recognises professionalism,



care and teamwork.
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Key responsibilities

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- Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
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- Respond to enquiries via phone, email and in person in a timely, qualified and helpful manner.
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- Coordinate requests, bookings, forms and follow-up actions from start to finish.
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- Maintain accurate records, updates and outcomes in relevant systems.
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- Identify, escalation and follow up priority matters to ensure appropriate resolution.
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- Support a positive experience by providing clear information, guidance and reassurance.
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- Ensure our care community is a welcoming environment and a hub of connection
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- Build strong relationships with residents, families, colleagues and external stakeholders.
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About you

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- Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
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- Excellent verbal and written communication skills.
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- Excellent personal presentation
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- Strong organisational skills and attention to detail.
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- Ability to manage multiple enquiries and follow tasks through to completion.
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- Comfortable using customer management systems, Microsoft Office and general digital tools.
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- A collaborative approach and willingness to support team goals.
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- Professional, respectful and empathetic approach to all interactions.
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📌 *Customer Support Coordinator - Lidcombe Place Care Community (Ingleburn)
🏢 Opal HealthCare
📍 Ingleburn