25 Sep
|
Quest Apartment Hotels
|
Victoria
25 Sep
Quest Apartment Hotels
Victoria
Job Description
Front Office Guest Service Agent – Quest Preston
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About the role
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We're looking for a friendly, skilled Front Office Guest Service Agent to be the first point of contact for our guests. You'll deliver warm, efficient service and help create a memorable stay.
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Key responsibilities
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- Welcome guests and manage check-ins/outs
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- Handle reservations, payments and enquiries
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- Answering the phone in a confident and professional manner
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- Resolve guest requests promptly and professionally
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- Maintain accurate records and front desk standards
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- Shifts are between 7am - 3pm or 3pm - 10pm daily
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About you
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- Excellent customer service and communication skills
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- Well-presented, reliable and team-focused
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- Comfortable with computers and booking systems
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- Hospitality or hotel front office experience preferred
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- Flexible availability, including weekends/holidays
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📌 Front Office Guest Service Agent (Victoria)
🏢 Quest Apartment Hotels
📍 Victoria