Job Description

Brisbane | Casual | Initially approx. 10+ hours per week | Significant opportunity for increased hours

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Mii Hotel is a growing boutique accommodation business in Brisbane, with further expansion planned.

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We are looking for a reliable, organised and warm Guest Experience & Hotel Operations Coordinator to help manage the day-to-day guest experience and property operations across our accommodation in Coopers Plains and Auchenflower.

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The role will initially involve approximately 10+ hours per week, with regular hours generally 11am-1pm Tuesday, Wednesday, Friday, Saturday and Sunday, plus additional hours as required.

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As our accommodation and content/event business grows, there is significant prospect for the role to increase in hours and responsibility.

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The Role

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You will be the link between our guests, cleaners, trades and remote administration team, helping ensure everything runs smoothly without requiring constant owner involvement.

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Your responsibilities will include:

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- Managing day-to-day guest enquiries and resolving issues professionally
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- Making pre-arrival phone calls to upcoming guests to confirm arrival details, parking, access and answer questions
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- Monitoring arrivals, departures and property readiness
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- Coordinating cleaners and checking that turnovers have been completed correctly
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- Following up on cleaning, maintenance, damage, smoking, missing items or other property issues
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- Attending our Coopers Plains accommodation when an in-person issue needs to be resolved
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- Conducting occasional in-person concierge-style check-ins at our Auchenflower properties, particularly for longer-stay guests
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- Explaining building access, parking, rubbish procedures, common-area etiquette and house rules
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- Coordinating maintenance contractors and trades when required
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- Purchasing and restocking property supplies when necessary
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- Recording recurring guest and operational issues and helping us continuously improve our procedures and Hotel Operations Manual
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- Working with our PMS, guest messaging and other hotel technology
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- Communicating with our administration team and escalating only genuinely important matters
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Content Creation, Photoshoots & Private Bookings

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Our properties are also being developed as distinctive spaces for photoshoots, content creation and selected private bookings.

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As this side of the business grows, there will be opportunities for additional hours assisting with these bookings.

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This may include:

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- Welcoming photographers, creators, brands and other clients to the property
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- Providing access and explaining property rules
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- Helping clients understand which areas and facilities may be used
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- Being available on-site during selected bookings where required
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- Ensuring the property is being used appropriately
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- Coordinating access, cleaners or other requirements before and after a booking
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- Inspecting the property following the booking and reporting any issues
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This part of the role will initially be occasional but is expected to grow over time.

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About You

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We are looking for someone who is consistent, dependable and genuinely organised.

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You should have:

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- Excellent spoken and written English
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- A warm, confident and professional manner with guests
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- Strong attention to detail
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- Confidence speaking with guests by phone
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- Good judgement and the ability to solve everyday problems independently
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- Strong organisational and time-management skills
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- Confidence using technology and learning new systems
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- Availability during the regular hours listed above
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- Flexibility to take additional hours as the business grows
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- A current driver's licence and reliable car
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- Ability to travel between Coopers Plains and Auchenflower
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- Previous experience in hotels, serviced apartments, Airbnb/short-term accommodation, property management, concierge, reception or customer service would be highly regarded.
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- However, we value reliability, common sense, consistency and willingness to take responsibility just as highly as industry experience.
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Hours & Pay

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Casual position

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Initially approximately 10+ hours per week, with significant potential for increased hours.

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Regular hours are expected to be approximately:

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Additional hours will arise for guest changeovers, in-person check-ins, property visits, restocking, maintenance coordination and content/photoshoot bookings.

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$35-$40 per hour casual + super + applicable weekend penalty rates, depending on experience.

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We are particularly interested in applicants who would be open to increasing their hours in the future as the business expands.

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Mii Hotel

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Boutique accommodation designed to offer a more individual and memorable guest experience.

📌 Guest Experience & Hotel Operations Coordinator -- Boutique Accommodation (Queensland)
🏢 Mii&Co
📍 Queensland