Customer Service & Office Administrator

About MISCO Australia

MISCO Australia is an Australian-owned manufacturer, fabricator, distributor and supplier of specialised electrical insulation materials and engineered components. Based in Dandenong South, we support switchboard manufacturers, electrical contractors, original equipment manufacturers, engineering companies and infrastructure projects across Australia.

Our services include CNC machining, cutting, drilling, profiling, fabrication, kitting and the production of custom components. Our customers rely on us for accurate information, dependable order processing, quality products and responsive service.

We are a small, practical and growing business where every team member makes a meaningful contribution. We value accuracy, reliability, initiative, transparent communication and following tasks through to completion.

About the role

MISCO Australia is seeking an experienced Customer Service & Office Administrator for an on-site casual position in Dandenong South.

The role is expected to average approximately 20-22.5 hours per week. Shifts will generally be rostered Monday to Friday, commencing at 9:30 am and finishing between 1:30 pm and 2:00 pm, depending on workload.

This is a casual position initially. The employment arrangement may be reviewed as the role and workload develop, with the possibility of ongoing permanent part‑time employment for the right person.

The successful applicant will play an important role in keeping our customer service, sales administration, orders and daily office operations running smoothly.

Previous experience with electrical insulation materials is not required. Training in MISCO’s products, systems and procedures will be provided.

Key responsibilities

- Monitoring the shared email inbox and answering routine telephone enquiries
- Providing customers with order status, delivery,



basic stock availability and freight updates
- Entering confirmed sales orders into MYOB from approved quotations or customer purchase orders
- Preparing invoices, delivery paperwork and routine customer documents
- Maintaining accurate customer and supplier records
- Booking freight and preparing dispatch documentation
- Following up customers, suppliers and freight carriers
- Updating spreadsheets, shared task lists and routine registers
- Coordinating with the office, production team and warehouse staff
- Providing general administrative support across the business and assisting with agreed priorities

About you

- Previous office administration and customer service experience
- Practical MYOB experience, including sales orders, invoicing or customer records
- Freight, dispatch administration or delivery coordination experience
- Strong accuracy and attention to detail
- Clear and professional telephone and written communication skills
- Reliable organisation and the ability to follow tasks through without reminders
- A calm and methodical approach when managing competing priorities
- Availability to work on‑site during the stated weekday hours
- Current Australian working rights

Experience in manufacturing, engineering, wholesale, industrial supply or another technical-product business would be advantageous but is not essential.

What we offer

- Convenient weekday daytime hours with no evening or weekend work
- A varied role covering customer service, order processing, MYOB and freight coordination
- Structured training in MISCO’s products, systems and procedures
- Support and training within a friendly, hands‑on team
- The opportunity to take ownership of routine office and customer‑service processes
- A casual hourly rate plus superannuation, based on experience and applicable award requirements
- The possibility of ongoing permanent part‑time employment as the role develops

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📌 Customer Service & Office Administrator (Dandenong)
🏢 MISCO AUSTRALIA
📍 Dandenong