Application Support Engineer- SQL- Growing Fintech

A growing Fintech organisation based in Sydney CBD is currently seeking a Production Support Engineer (Application Support Engineer) to join their company on a permanent basis.

Responsibilities:

- Provide application and production support across business-critical systems, with a focus on loan application platforms and related software.
- Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
- Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
- Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
- Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
- Prioritise multiple incidents based on urgency, customer impact,



business impact and operational risk.
- Support some broader IT activity when required, such as onboarding, Windows environment support, asset management or infrastructure-adjacent tasks.

Key Skills/ Experience:

- Experience in application support/ production support roles
- Solid SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
- Hands-on Snowflake experience.
- Linux experience
- Understanding of database management concepts such as access management, auditing, backups and restores.

Desired:

- PostgreSQL experience
- Experience with monitoring tools such as Datadog.
- Exposure to API integrations or scripting languages.
- Experience using AI tools such as ChatGPT or Claude to improve troubleshooting, documentation or productivity.

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📌 Application Support Engineer- SQL- Growing Fintech (New South Wales)
🏢 Bluefin Resources
📍 New South Wales