Job Description

Quest Notting Hill has an exciting opportunity available for a passionate, customer service driven hospitality skilled to join our vibrant and friendly Front Office team as a Guest Services Agent.

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Ideally you will have experience in a Guest Services or Hotel Reception role . Working for Quest Notting Hill will expose you to all aspects of the business including Guest Services, Operations, Sales, Marketing, Yield Management and General Administration.

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The Role:

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You will be responsible for all areas of Front Office Receptiontasks including but not limited to:

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- Servicing the queries and needs of our in house guests
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- Responding to accommodation enquiries & processing reservations
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- Welcoming guests to the property and performing check-ins & check-out procedures
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- Maintaining accurate guest accounts & guest history
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- Delivering a high level of professional customer service
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- Ensuring all aspects of front office/reception run smoothly
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- Promoting the business to achieve sales targets
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- Opening Reception (AM Shift) and Closing Reception (PM Shift)
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- General day to day office and administrative duties.
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We are searching for an individual who:

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- Has experience within the accommodation industry and understands hotel reservation systems
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- Demonstrates the ability to multi task in a fast pacedwork environment.
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- Is comfortable in a service environment and has face to face customer service experience
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- Has exceptional communication (written and oral) and sound I.T skills (Microsoft products)
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- Has a friendly personality with ambition to success and a passion to the hospitality industry
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- Is enthusiastic and reliable with a professional work ethic.
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- Is willing to work alone as well as part of a small team.
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- Has independent transport. (car parking provided)
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- Displays a passion for excellent customer service.
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This is a full time requiring applicants to have the flexibility to work rostered shifts includingdays, nights, weekends and public holidays. In addition, applicants must be immaculately presented (uniform provided).

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The role provides the opportunity to progress your career further within the wider Quest Apartment Hotels Group with access to extensive training and development courses.

📌 Guest Services Agent - Hotel Reception (Victoria)
🏢 seek.com.au
📍 Victoria