Job Description

Client Experience & Technical Support Coordinator

n

We're Social Booth – Australia's most memorable photobooth experience.

n

But we're not just here to snap pics. We're hospitality-first, service-obsessed, and proudly powered by a small, passionate crew. We build permanent install photobooths in pubs and clubs that are beautifully designed and based on reliable tech.

n

We're looking for another person to join our growing team of technical support coordinators.

n

Your Role

n

You'll be our digital first-responder and backend wrangler. You'll manage inboxes, monitor booths remotely, and jump in when tech issues need solving - all while delivering a level of service that feels human, friendly, and reliable.

n

What You'll Do

n

n
- Respond to client messages and emails with warmth and professionalism
n
- Learn and manage our booth monitoring software and backend systems
n
- Troubleshoot technical issues or elevate as needed
n
- To learn and maintain our software and hardware requirements so issues can be constantly fixed on the go as required.
n
- Keep fault logs and event documentation updated
n
- Coordinate with our events and ops team before and during activations
n
- Use digital tools to support backend admin and logistics
n
- Visit venues to resolve technical or hardware issues (when required)
n
- Assist with booth installs and learn the technical side of setup
n

n

Required Availability

n

Monday 9AM to 11AM.

n

Tuesday from 2PM to 10PM

n

Wednesday from 2PM to 10PM

n

Every Friday either from 12PM to 8PM or 5PM to 1AM (alternating shifts each week)

n





Every Saturday12PM to 8PM or 5PM to 1AM (alternating shifts each week)

n

We'd Love to Hear from You If You...

n

Are confident with computers and pick up new software quickly

n

Demonstrate intermediate-level computer and technical skills with the ability to confidently learn current software systems

n

Are a great communicator, especially over email and chat

n

Enjoy problem-solving and staying cool under pressure

n

Have experience in admin, events, hospitality or tech support

n

Are Queensland-based and able to work onsite when needed

n

Love a mix of solo work and collaborative team energy

n

Have experience with any kind of coding, software development or html (not necessary but ideal)

n

Hirer responsiveness Salary match Number of applicants

n

Your application will include the following questions:

n

n
- Which of the following statements best describes your right to work in Australia?
n
- How many years' experience do you have as a Technical Support Coordinator?
n
- How much notice are you required to give your current employer?
n
- What's your expected hourly rate?
n
- How many years of experience do you have in the Hospitality Service Industry?
n
- Do you have customer service experience?
n
- Do you own or have regular access to a car?
n
- Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
n
- Do you have Technical Troubleshooting experience?
n
- Are you available to travel for this role when required?
n

n

Researching careers? Find all the information and tips you need on career advice.

📌 Client Experience & Technical Support Coordinator (Queensland)
🏢 The Save Group
📍 Queensland