Keystart in Western Australia is seeking a data-driven Credit Management qualified to lead arrears management, hardship, enforcement and mortgage-in-possession. You will use data and insight to understand performance, uncover opportunities, and turn insights into real improvements for customers.
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You'll also be the key link between Credit Management and Voice of Customer and Complaints teams, owning end-to-end management of complaints (IDR and AFCA) and ensuring accountability, compliance and