Job Description

About The Role

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We're looking for a hands-on Venue Leader to join our Fish Market team in Sydney!

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About The Role

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We're looking for a hands-on Venue Leader to join our Fish Market team in Sydney!

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This is a great prospect to step into a leadership role where you'll take ownership of daily operations, lead and develop a great team, and create the kind of positive guest experience Yo-Chi is known for.

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If you thrive on leadership, love being hands-on and enjoy creating great experiences for both your team and guests, keep reading.

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About Yo-Chi

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Chi is at the heart of everything we do. Yo-Chi has grown from a local idea into a movement, inspiring creativity, welcoming all ages, and spreading good energy through frozen yogurt.

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We're growing across Australia and internationally, and it's all driven by our people. As a family-owned business, we put our team and guests first, creating positive experiences, supporting each other, and making our venues a place where everyone feels welcome.

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What You'll Be Doing

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- Lead and inspire the team to deliver high energy, exceptional service
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- Take responsibility for daily venue operations, including rostering, stock management, cash handling and compliance
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- Maintain product quality, food safety standards and operational excellence
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- Coach, mentor and develop your team to reach their full potential
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- Monitor and drive key venue KPIs and team performance
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- Ensure the venue looks sharp, runs safely and delivers a memorable guest experience
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- Build a positive team culture where people feel supported and motivated
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- Work closely with the wider leadership team to achieve venue goals
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- Be hands on in the venue and lead by example, especially during busy periods
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What we're looking for

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- 3-5 years of leadership experience in hospitality, retail or QSR
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- Strong operational skills, including rostering, stock management and team performance
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- A hands on leader who isn't afraid to jump in and get things done
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- Ability to build a positive team culture and genuinely connect with your people
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- Strong communication skills and the ability to adapt your approach to different team members
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- Calm under pressure, resilient and able to think on your feet
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- Availability across a flexible Monday to Sunday roster
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Why you'll love it here

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- Market-competitive salary plus quarterly performance bonuses
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- Free Yo-Chi every shift plus staff discounts
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- Real career growth opportunities as we continue to expand
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- Access to our Happiness Hub for wellbeing, learning and mental health support
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- A genuinely fun team culture with socials, team dinners and a crew you'll love working with
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- Flexible rotating rosters that work with your lifestyle
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- The opportunity to be part of a growing Australian brand with plenty of room to make your mark
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Sound like your kind of role? Check us out on Instagram @iloveyochi or visit our website.

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Please note: You must have full working rights in Australia to apply.

📌 Venue Leader (New South Wales)
🏢 Yo-Chi Frozen Yogurt
📍 New South Wales