Customer Experience Team Lead -- Coach & Elevate Service (New South Wales)

Customer Experience Team Lead -- Coach & Elevate Service (New South Wales)

25 Sep
|
Winc
|
New South Wales

25 Sep

Winc

New South Wales

Job Description

Winc is seeking a Team Leader, Customer Experience to guide and develop a team of CX Agents in our Sydney contact centre. You will coach, monitor performance, and drive continuous improvement while upholding our values and inclusive culture.

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In this role you will partner with the Contact Centre Manager, conduct regular performance reviews, and ensure delivery of service, quality, and productivity KPIs. A background in SAP/Salesforce/Genesys is advantageous.

📌 Customer Experience Team Lead -- Coach & Elevate Service (New South Wales)
🏢 Winc
📍 New South Wales

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