We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.
Key Responsibilitiesn
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Provide assistance through email, chat, and phone communication
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Help with itinerary changes, updates, and general travel questions
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Provide destination and travel guideline information
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Follow up with travelers before departure
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Resolve concerns while maintaining a positive customer experience
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Ideal Candidaten n
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Friendly and professional communication style
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Customer support experience preferred
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Reliable and organized
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Comfortable using online tools and learning new systems
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Interest in travel and client satisfaction
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What We Offern n
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Work from home flexibility
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Training provided
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Ongoing team support
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Professional development opportunities
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Access to travel-related perks
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📌 Virtual Travel Customer Service (City of Gold Coast)
🏢 Genovaire Travel Group
📍 City of Gold Coast
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