Job Description

We are looking for an experienced and motivated service advisor to take responsibility for the day-to-day running of our busy European automotive workshop.

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Our workshop specialises in the service, diagnostics and repair of European vehicles including BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Land Rover and other prestige European makes.

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This is a hands-on position suited to someone with strong automotive knowledge who can lead a team, manage workshop workflow, deal confidently with customers and take ownership of getting jobs completed properly and on time.

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Service Advisor – European Automotive Workshop

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We are looking for an experienced and motivated service advisor to take responsibility for the day-to-day running of our busy European automotive workshop.

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Our workshop specialises in the service, diagnostics and repair of European vehicles including BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, Land Rover and other prestige European makes.

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This is a hands-on position suited to someone with strong automotive knowledge who can lead a team, manage workshop workflow, deal confidently with customers and take ownership of getting jobs completed properly and on time.

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About the Role

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As Service advisor, you will oversee the daily operation of the workshop from vehicle arrival through to completion and collection.

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Your responsibilities will include:

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- Managing the daily workshop schedule and workflow
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- Allocating work to technicians and apprentices
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- Managing and supporting workshop staff
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- Monitoring jobs throughout the day and keeping work progressing
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- Liaising with customers and providing repair updates
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- Preparing quotes and obtaining customer approvals
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- Reviewing technician findings and recommended repairs
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- Ordering parts and dealing with suppliers
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- Ensuring jobs are accurately invoiced and all work performed is accounted for
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- Managing vehicle completion times and customer expectations
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- Carrying out quality-control checks and organising road tests
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- Assisting technicians with technical and diagnostic issues when required
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- Monitoring workshop productivity and efficiency
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- Maintaining high standards of workmanship and reducing comebacks
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- Managing customer concerns and resolving issues professionally
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- Maintaining a clean, organised and safe workshop
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- Working closely with the business owner to improve workshop performance
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About You

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We are looking for someone who:

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- Has strong automotive mechanical knowledge
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- Has experience as a Service advisor, Workshop Foreman or senior automotive technician
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- Can confidently manage technicians and apprentices
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- Is organised and able to manage multiple jobs at the same time
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- Has strong customer service and communication skills
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- Understands quoting, labour times, parts and invoicing
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- Can identify problems early and find solutions
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- Takes pride in workmanship and customer satisfaction
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- Is comfortable taking responsibility and making day-to-day decisions
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- Has a strong work ethic and leads by example
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- Has a current Australian driver's licence
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European vehicle experience is highly regarded, particularly experience with BMW, Mercedes-Benz, Audi, Volkswagen, Porsche and Land Rover.

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What We Offer

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- Full-time permanent position
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- Competitive salary based on experience
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- Established and growing European automotive business
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- Contemporary workshop environment
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- Quality diagnostic equipment and workshop systems
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- Strong existing customer base
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- Opportunity to manage and develop a workshop team
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- Direct involvement with the owner of the business
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- Long-term career opportunity for the right person
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We are looking for someone who wants to lead the team and play an important role in the continued growth of our multi location business.

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If you have strong automotive experience, enjoy leading people and are confident managing the complete day-to-day operation of a busy workshop, we would like to hear from you.

📌 SERVICE ADVISOR (New South Wales)
🏢 Euromaster Autohaus Newcastle
📍 New South Wales