Qantas Airways is seeking a Senior Manager Quality & Compliance - Contact Centres to lead the end-to-end quality, compliance and continuous improvement framework across our Contact Centre operations at Mascot Head Office in Sydney. The role partners with in-house teams and outsourced partners to embed robust controls, drive improvements and reduce risk while delivering superior customer experiences.
You will own data-driven governance and enable AI-enabled quality solutions, working with the
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📌 Senior Quality & Compliance Leader, Contact Centers (New South Wales)
🏢 Qantas Airways
📍 New South Wales
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