Job Description

Alliance Care Technologies - Chatswood NSW

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This is a genuinely diverse role that sits at the heart of the business. You'll own the roster across our home care clients, run the day-to-day administration of the office, and provide direct PA support to the Managing Director.

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You'll report directly to the Managing Director and work closely with our Area Manager and Clinical Nurse Consultant.

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This is a permanent part‐time position, working on a hybrid basis between our Chatswood head office and home. Because our sites run 24/7, the role includes after‐hours availability on a rotating basis to handle urgent roster changes and shift cover by phone.

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What you'll be doing

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Rostering

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Build, publish and maintain rosters across multiple sites, matching staff skills and competencies to each participant's support needs

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Manage shift swaps, sick leave, vacancies and last‐minute cover, keeping every shift filled with the right person

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Provide after‐hours phone support on a rotating basis for urgent shift gaps and staff call‐outs

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Ensure rosters comply with the SCHADS Award - minimum engagements, breaks, sleepovers, broken shifts and overtime

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Maintain staff availability, leave and compliance records (NDIS Worker Screening, First Aid, mandatory training expiries)

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Reconcile timesheets against rosters each fortnight to support payroll and NDIS claiming

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Administration

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Run the office day to day - shared inbox, phones, supplies, filing and general enquiries

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Coordinate staff onboarding paperwork, participant service agreements and intake documentation

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Keep participant and staff master data accurate across our systems (Monday.com, rostering software, Microsoft 365)

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Support audit and compliance readiness by keeping documentation current and well organised

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PA support to the Managing Director

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Manage the MD's diary, inbox and meeting logistics

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Prepare correspondence, reports and presentations

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Track action items and follow up across the team so nothing falls through the cracks

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Handle confidential matters with discretion

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About you

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2+ years' experience in rostering or scheduling within NDIS, disability, aged care or healthcare

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Working knowledge of the SCHADS Award and how it drives roster decisions

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Experience with rostering/client management software - you pick up new systems quickly

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Confident with Microsoft 365, particularly Excel and Outlook

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Calm and decisive under pressure -

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Able to be on call after hours on a rotating basis and respond promptly to urgent roster issues

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Excellent written communication and a professional phone manner

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Highly organised with strong attention to detail

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Discreet and trustworthy - you'll be handling sensitive participant and business information

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Current NDIS Worker Screening Check (or willingness to obtain) and full Australian working rights

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What we offer

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A central role in a growing, doctor‐led provider with real influence on how the business runs

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Direct exposure to the MD and leadership team

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Permanent part‐time hybrid role - Chatswood head office with work-from-home flexibility - plus an on‐call allowance for after‐hours cover

📌 Rostering & Admin Coordinator (New South Wales)
🏢 Alliance Care Technologies
📍 New South Wales